We stand for the quality of everything we sell and we hope that you are happy with your purchase. But, if for any reason you would want to return the product you purchased from DeNiroRidingBoots.com, you can return the product(s) to us as follows:
Firstly, you should contact us and tell us the reason for wanting to return an item. You may do so by e-mail or through Facebook messenger. This way, we know that your return package will be coming, and we can keep an eye out for it.
Please complete the enclosed return form and place it in the package you are returning. After doing so, you may return your package to us.
Unfortunately, we will be unable to take proper care of your return, if you don’t fill out the return form and include it in the return package.
Please let us know the Track and Trace code of your return package. This way, we can track your package and we can process your return faster.
Once your package reaches our office, we will process the return.
Should you like your money back, please write down your bank details on the return form as well. We will transfer your money back to you within 14 days after receiving your return. If you would like to exchange a product for a different size or color, we will inform you about the process as fast as we can.
All returned products have to be in original state, including the packaging of the product(s). Return costs are for yourself, unless we have discussed the return with you and let you know that we will cover the return costs.
Signature long boots and short boots
For signature boots, the return period is 30 days. Please, contact us with your reason of return. Together we can look for a solution. There are multiple possible solutions for diverse problems, even if your boots turned out not to be exactly the right size. Inform us within 30 days to return the boots. After you have informed us you have 14 days to retun the boots to our adres.
If you have any doubts about whether or not your size is correct, please let us know. We can help you through the measuring process, using out years of experience with De Niro Boot Co as guidance.
Custom made long boots and short boots
Custom made boots are specially made to fit you. It is not easy for us to take these as a return. Naturally, if there is something wrong with your boots, we will always try our best to find the right solution for you. Let us know within 30 days after your purchase, and together we can look for the best fitting solution. After the 30 days you have 14 days to return the boot to us.
If you have any doubts about whether or not your size is correct, please feel free to contact us. We can help you through the measuring process, using out years of experience with De Niro Boot Co as guidance.